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Damaged coffee machine – refund request
LW
Lucas Weberlucas.weber@example.com
Today, 14:18Hello,
The coffee machine from order NS-482106 arrived with a cracked water tank. I paid EUR 149 and need a refund. This is very disappointing because it was a birthday present.
Lucas
✦ AI summary
Customer requests help with a damaged item. CRM match and policy grounding are complete; human approval is required.